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I received a phone call the next day apologizing for my experience. Again, I had to repeat myself constantly to the guy trying to make things better from having to repeat myself constantly. Even after
correcting him several times that I have had only 2 units the 1st and one replacement, at the end of the call he was still perplexed that I was having issues on my 3rd unit. He also kept saying things like I was the only person having issues with their product, still not owning the issue. Being at work, he said he was going to shoot an
email to me with the details regarding his top tech guy who would be calling me either tonight or tomorrow. I sat at home all day Saturday waiting and never received the call. It turns out the guy was off those 2 days. Seems like an easy thing to check and an unacceptable error when you are trying to fix an upset customer's issue. I finally get a call from the top guy and we run through pretty much the same info and same troubleshooting again. Side note, anytime I reset the device it would kind of work for about 24 hours before issues returned, so it made it hard to immediately let him know if anything changed right then. SOLUTIONHe suggested that I get a Netgear router because he's noticed a lot of issues with TP Links, mine was only 3 months old and had the latest I know this is about to change AC standard.
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They will bait you on by saying “a manager is on and will
work with you to approve this” – don’t believe it, as you’ll never hear from that manager ever again, even
when you have his/her manager id number. Then there’s the monitoring service – they offer $27. 99/mo but that’s only if you have a land phone line in your home. Including the warranty on the equipment that is supposed to be $36. 99, but again they claim it’s only if you have a land line. I know others who have the service without a land line paying $36.
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Product Category, Application and Specification 3. 7. 3 Smanos Smart Doorbell Camera Sales, Revenue, Price and Gross Margin2014
2019 3. 7. 4 Main Business Overview 3. 8 Vivint 3.